Frequently Asked Questions (FAQ)

• What types of jewelry do you offer?

  We offer a wide range of jewelry, including engagement rings, wedding bands, necklaces, bracelets, earrings, and custom-made pieces. Our collections feature luxury gold and silver jewelry, as well as pieces adorned with precious gemstones.

• Can I order custom jewelry?

  Yes, we specialize in custom jewelry. Our artisans will work with you to create a unique piece that matches your vision and specifications.

• How do I place an order for custom jewelry?

  To place an order for custom jewelry, please contact us through our website or visit our store. Our team will guide you through the design process, from concept to completion.

• What materials do you use in your jewelry?

  We use high-quality materials, including gold, silver, platinum, and a variety of precious gemstones such as diamonds, rubies, sapphires, and emeralds. Each piece is crafted with attention to detail and quality.

• Do you offer jewelry repair services?

  Yes, we offer comprehensive jewelry repair services. Whether it’s resizing a ring, fixing a clasp, or restoring an old piece, our skilled craftsmen can handle it.

• How can I care for my jewelry?

  To keep your jewelry looking its best, we recommend regular cleaning with a soft cloth and storing pieces separately to avoid scratches. Avoid exposing your jewelry to harsh chemicals, and have it professionally inspected and cleaned periodically.

• What is your return policy?

  We offer a 30-day return policy for most items, provided they are in their original condition. Custom-made pieces and personalized items are not eligible for return. Please refer to our return policy on our website for more details.

• Do you offer warranties on your jewelry?

  Yes, we provide a warranty for all our jewelry pieces. The warranty covers manufacturing defects and workmanship. Please check our warranty policy on our website for specific details and conditions.

• How can I contact Akowuah Jewelry Enterprise?

  You can contact us via email at [email address], by phone at [phone number], or through our website’s contact form. Our store is located at [store address], and we welcome you to visit us during business hours.

• Where are you located?

  Our store is located at Near Ash Food Court Hotel, Kumasi. You can visit us during our business hours from 8AM - 8PM.